Chapter

10.6. Looking for a Better Way: Improving Production and Operations*

From IntroductionToBusiness OP 8D04gAa

Concepts

1. How does PERT improve activity-time estimates?

   "diagram shows only one number for the time needed to complete each activity. In contrast, PERT assigns three time estimates for each activity: an optimistic time for completion, the most probable tim

2. How does quality control help firms improve production and operations?

   "Putting Quality First Successful businesses recognize that quality and productivity must go hand in hand. Quality goods and services meet customer expectations by providing reliable performance. Defe

3. How do TQM and Six Sigma support continuous quality improvement?

   "Deming’s concept of Total Quality Management (TQM) emphasizes the use of quality principles in all aspects of a company’s production and operations. It recognizes that all employees involved with bri

4. How do quality awards and ISO standards promote organizational excellence?

   "Malcolm Baldrige National Quality Award Named for a former secretary of commerce, the Malcolm Baldrige National Quality Award was established by the U.S. Congress in 1987 to recognize U.S. companies