Chapter

7.7. The Informal Organization*

From IntroductionToBusiness OP 8D04gAa

Concepts

1. What is the informal organization?

   "Up to this point, we have focused on formal organizational structures that can be seen in the boxes and lines of the organization chart. Yet many important relationships within an organization do not

2. What functions does the informal organization serve?

   "The informal organization has several important functions. First, it provides a source of friendships and social contact for organization members. Second, the interpersonal relationships and informal

3. How can managers use informal communication channels?

   "The informal channels of communication used by the informal organization are often referred to as the grapevine or the rumor mill. Managers need to pay attention to the grapevines in their organizati