Chapter

9.2. The Hawthorne Studies*

From IntroductionToBusiness OP 8D04gAa

Concepts

1. What principles guided Frederick Taylor’s scientific approach to management?

   "1. Develop a scientific approach for each element of a person’s job. 2. Scientifically select, train, teach, and develop workers. 3. Encourage cooperation between workers and managers so that each jo

2. What limitation did Taylor’s approach have in explaining worker motivation?

   "Though Taylor’s work was a giant step forward in the evolution of management, it had a fundamental flaw in that it assumed that all people are primarily motivated by economic means. Taylor’s successo

3. What did Elton Mayo’s Hawthorne studies reveal about worker motivation?

   "The classical era of management was followed by the human relations era, which began in the 1930s and focused primarily on how human behavior and relations affect organizational performance. The new