What quality, operations, and supply-chain terms are essential to world-class operations management?

"Quality control: The process of creating quality standards, producing goods that meet them, and measuring finished goods and services against them. Robotics: The technology involved in designing, constructing, and operating computer-controlled machines that can perform tasks independently. Routing: The aspect of production control that involves setting out the work flow—the sequence of machines and operations through which the product or service progresses from start to finish. Scheduling: The aspect of production control that involves specifying and controlling the time required for each step in the production process. Six Sigma: A quality-control process that relies on defining what needs to be done to ensure quality, measuring and analyzing production results statistically, and finding ways to improve and control quality. Supply chain: The entire sequence of securing inputs, producing goods, and delivering goods to customers. Supply-chain management: The process of smoothing transitions along the supply chain so that the firm can satisfy its customers with quality products and services; focuses on developing tight bonds with suppliers. Total Quality Management (TQM): The use of quality principles in all aspects of a company’s production and operations. Value-stream mapping: Routing technique that uses simple icons to visually represent the flow of materials and information from suppliers through the factory to customers."