Ideas in this flowchart

• Mastering Communication
• Responses to Gratitude
• Responses to Apologies
• Responses to Questions
• Responses to Compliments
• Responses to Offers
• Importance of Words
• Say 'It was my pleasure'
• Say 'You can always count on me'
• Value Time and Energy
• Say 'Thank you for waiting'
• Turn Guilt into Gratitude
• Say 'You choose. I trust your taste'
• Calm Confidence is Leadership
• Say 'I can learn it quickly'
• Capability Outweighs Doubt
• Say 'That's interesting. What do you think?'
• Well-Placed Humility Earns Respect
• Say 'Thank you, that means a lot'
• Receiving with Confidence is Strength
• Say 'You deserve to enjoy it'
• Generosity Doesn't Need Justification
• Words Build or Weaken Presence
• Speaking Well is Awareness
• Master Your Words