Bifalgorithm post · Infotech governance policy ethics and law · Appendix C: Common scenarios

Costly Patches

Costly Patches (Infotech governance policy ethics and law · Appendix C: Common scenarios) — "It is common practice by some software development companies to re…

Ideas in this flowchart

  • Cobrar a los clientes por corregir defectos del software plantea un problema ético.
  • Algunas empresas entregan software defectuoso y cobran por reparar fallos que no deberían existir.
  • Cuando el desarrollador conoce un problema potencial generalizado, puede esperar a que un cliente se queje antes de actuar.
  • El desarrollador puede considerar comprensible esta estrategia porque genera ingresos por las reparaciones.
  • La práctica resulta claramente poco ética si el software se vendió bajo la promesa de estar libre de defectos.
  • En ese caso, el cliente no aceptó razonablemente recibir bienes defectuosos.
  • El cliente termina pagando dos veces por un producto que debía funcionar correctamente.
  • Si existe un acuerdo de mantenimiento o soporte, el coste puede equivaler a un tercer pago.
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Costly Patches

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Infotech governance policy ethics and law

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"It is common practice by some software development companies to release defective software to their clients and then charge them to fix the defects that should not be there in the first place. In some cases, the developer becomes aware that all their customers have a potential problem, yet instead of proactively sending out a patch to their customers, they wait for a customer to complain, and then charge them to fix the problem. It is understandable why a developer might want to use a strategy like this, but it is clearly unethical if the software has been sold on the understanding that it is defect free. It is most unlikely that the customer agreed to accept faulty goods that they would be required to pay twice for, or three times if there is a maintenance/support agreement in place."

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