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Complaints

Complaints (Gold market analyst · Contact Us) — "You have the right to lodge a complaint with any applicable supervisory authority, details of which are provid…

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  • Complaint handling and the right to seek supervisory review
  • You have the right to lodge a complaint with any applicable supervisory authority.
  • Details of the applicable supervisory authority are provided in the Appendices to this Privacy Notice.
  • You are invited to give the organization an opportunity to resolve the issue first.
  • Please contact the organization using the details set out above.
  • The organization will do its very best to answer questions and resolve complaints to your satisfaction.
  • If the organization does not meet its expected high standards, you may escalate the matter.
  • You then have the right to complain to the applicable supervisory authority.
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Complaints

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Gold market analyst

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"You have the right to lodge a complaint with any applicable supervisory authority, details of which are provided in the Appendices to this Privacy Notice. However, we would appreciate the chance to put this right for you first. Please contact us using the details set out above.\n\nWe will do our very best to answer any question and resolve any complaint to your satisfaction. If, for whatever reason, you feel we do not meet the high standards we expect of ourselves, you have a right to complain to the applicable supervisory authority, details of which are provided in the Appendices to this Privacy Notice."

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