Ideas in this flowchart

• SOS Malfunction in 2019 BMW i3
• Issue Description
• Safe to drive but eCall not working
• Causes
• Failed SOS backup battery
• Water leak from shark fin antenna
• Telematics module failure or software issue
• Actions to Take
• Restart the car
• Scan vehicle with diagnostic tool
• Inspect SOS battery, telematics module, antenna
• Check 12 V battery
• Questions
• Exact message?
• BEV or REx version?
• 12 V battery replaced?