Bifalgorithm post

This report on the Canada Revenue Agency comes five years after the last one. Much of the same issues are there, slow wait times, inaccurate information. Is it getting better or is it getting worse? - That's a hard question to actually answer because there's been some improvements since 2017. But yet the main objective of making sure that people waited less time and had accurate responses hasn't improved. What we saw improve was that now you could record calls. So we were able to triage the test that we did to be able to highlight that if we asked general questions about the about income taxes, the accuracy was only about 17 percent. But if we if we listen to calls where someone called in and asked these questions unique about their own situation and their own account, they were getting a much higher accuracy rate, like over 80%. So while there's been some improvement there, the wait times are still really long.

This report on the Canada Revenue Agency comes five years after the last one. Much of the same issues are there, slow wait times, inaccurate information. Is it…