Bifalgorithm post
It is a frustrating reality, waiting on hold with the Canada Revenue Agency only to be disconnected. I have not been able to get anybody and I'm not interested in waiting another 59 minutes, 59 seconds and then be cut off. Oh, and she's not the only one. It's become such a problem. The Minister of Finance is now giving the CRA 100 days to do something about it. Minister of Francois-Philippe Champagne saying the CRA is not meeting the reliable and timely service Canadians expect and deserve. The union representing CRA employees says wait times have "exploded" to as long as three and a half hours at the CRA call center, with fewer than five percent of callers actually reaching an agent.
It is a frustrating reality, waiting on hold with the Canada Revenue Agency only to be disconnected. I have not been able to get anybody and I'm not interested…
Ideas in this flowchart
- Problema con el tiempo de espera del CRA
- Desconexiones frecuentes
- Experiencia personal
- Problema generalizado
- Acción del Ministro de Finanzas
- Plazo de 100 días para el CRA
- Declaración de François-Philippe Champagne
- Expectativas de servicio
- Declaración del sindicato
- Explosión de tiempos de espera
- Menos del 5% llega a un agente
