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"Introduction Learning Outcomes After reading this chapter, you should be able to answer these questions: What is the human resource management process, and how are human resource needs determined? How do firms recruit applicants? How do firms select qualified applicants? What types of training and development do organizations offer their employees? How are performance appraisals used to evaluate employee performance? What are the types of compensation and methods for paying workers? What is a labor union and how is it organized, what is collective bargaining, and what are some of the key negotiation issues? How are grievances between management and labor resolved, and what tactics are used to force a contract settlement? What are the key laws and federal agencies affecting human resource management and labor relations? What trends and issues are affecting human resource management and labor relations? This chapter looks at the role of human resources within an organization, from the general processes of developing and planning to the more specific tasks of employee evaluation and compensation. Human resource management and labor relations involve acquisition, development, use, and maintenance of a human resource mix (people and positions) to achieve strategic organizational goals and objectives."