Ideas in this flowchart

• Training and development enables employees to perform their jobs successfully.
• Organizations invest in it to equip both new and experienced employees with knowledge and skills.
• It consists of learning situations in which employees acquire additional knowledge or skills.
• The acquired knowledge and skills are intended to increase job performance.
• Training objectives define expected performance improvements and organizational results.
• Improved performance
• Reduced errors
• Increased job knowledge
• Other positive organizational results
• The creation and implementation process is shown in Exhibit 8.8.
• Training delivery methods
• On-the-job training
• Off-the-job training