Ideas in this flowchart

• Putting quality first requires linking quality with productivity and company-wide excellence.
• Successful businesses recognize that quality and productivity must go hand in hand.
• Quality goods and services meet customer expectations through reliable performance.
• Poor quality creates operational and market-related consequences.
• Defective products waste materials and time, increasing costs.
• Poor quality causes customer dissatisfaction and usually results in lost sales.
• Quality has different perspectives for consumers and manufacturers.
• Consumers measure quality by how well a product serves its purpose.
• Manufacturers define quality as conformity to predetermined standards.
• Quality control involves establishing standards, meeting them in production, and measuring finished goods and services against them.
• Quality control is more than inspecting goods at the end of the assembly line.
• Quality control requires company-wide dedication to building excellence into every aspect of operations.
• Dr. W. Edwards Deming promoted quality control as a company-wide goal.
• Deming's ideas were adopted by Japan in the 1950s but largely ignored in the United States until the 1970s.
• Deming believed that quality control starts with top management.
• Top management must foster a company-wide culture dedicated to producing quality.