Ideas in this flowchart

• Supply-chain management and distribution channels for services
• Supply-chain managers play a major role in cost control and customer satisfaction
• Supply-chain managers are more valuable than ever
• For service products, the distribution channel is based primarily on the location and presentation of the services
• Location of the services
• The company’s headquarters can determine the service location
• Layout of the area where the service is provided
• The interior of a dry cleaners’ store is an example of service-area layout
• Alternative locations for presenting the services
• An architect visiting a client’s site is an example of an alternative service location
• Atmosphere elements influence the presentation of services
• Dark wooden bookcases are an example of an atmosphere element for bound legal…