Chapter

Chapter 1

From INTRODUCING THE WHO QUALITY TOOLKIT SUPPLEMENTAL OVERVIEW by Sambif

Concepts

1. What are the publication’s licensing and translation requirements?

   "Introducing the WHO Quality Toolkit: supplemental overview ISBN 978–92–4-004387–9 (electronic version) ISBN 978–92–4-004388–6 (print version) © World Health Organization 2022 Some rights reserved. Th

2. Where can readers find citation, cataloguing, sales, and rights information?

   "Suggested citation . Introducing the WHO Quality Toolkit: supplemental overview. Geneva: World Health Organization; 2022. Licence: CC BY-NC-SA 3.0 IGO . Cataloguing-in-Publication (CIP) data. CIP dat

3. What general disclaimers apply to the publication’s content and use?

   "General disclaimers. The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of WHO concerning the legal s

4. What topics are covered in the WHO Quality Toolkit overview?

   "What is the WHO Quality Toolkit? 2 How was the Toolkit developed? 3 What is the purpose of the Toolkit? 3 Who is it for? 3 What is contained in the Toolkit? 4 How is the Toolkit organized? 5 Where to

5. What is the national strategic direction on quality?

   "1. National strategic direction on quality 18"

6. What standards support quality?

   "2. Standards supporting quality 19"

7. What activities support a quality measurement framework?

   "Align national priorities; define quality; engage all key stakeholders; refer to situational analysis; define governance structure and processes; align improvement methods and interventions; align he

8. What should be considered when defining and selecting quality indicators?

   "What do we need to measure? How can indicators be organized? What is a priority? What is currently collected? Is it of sufficient quality? Do indicators meet criteria? Can the framework be filled wit

9. How can data be used to improve quality of care?

   "Is the data used by all stakeholders? Does the data contribute to informed decision making to improve care? Are lessons captured and learned for continuous quality improvement? How will data be used

10. How does engagement support collaborative action and partnership-building across the health system?

    "Engagement occurs at all levels and in various processes focused on improving the quality of health services. This may include engaging various departments within the ministry of health, but also the