Concept

How does engagement support collaborative action and partnership-building across the health system?

INTRODUCING THE WHO QUALITY TOOLKIT SUPPLEMENTAL OVERVIEW / Chapter 1

"Engagement occurs at all levels and in various processes focused on improving the quality of health services. This may include engaging various departments within the ministry of health, but also the possibility of engaging other ministries and private sector stakeholders at the national level. At the sub-national level this may include engaging various departments or agencies within respective sub-national/district structure, while at the facility level this may require engaging with various departments in that facility. Engagement across the levels is important also, as well as external engagement among other partners, facility leads and private sector stakeholders. Special attention should also be given to engaging with communities. These relationships work together through a process that is founded in empowerment, health promotion, health equity, gender equality, human rights and in the widest possible sense, planetary health. The process of working together is navigated through various interrelated aspects, at all levels of the system, with a focus on human interaction. These include having: compatible values, vision and purpose; interactions that are based on compassion, respect, and dignity; widespread, active and inclusive participation; equitable, conjoined decision-making; and an equitable and dynamic flow of power, control and resources. Engagement is thus seen as a set of competencies and skills to support the emergence of collaborative action and partnership-building. WHO continues to work in this area and anticipates having further tools and resources as research and evidence continues to emerge in this arena. This function allows for effective collaboration from multiple stakeholders to accomplish a shared vision."

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How does engagement support collaborative action and partnership-building across the health system? | INTRODUCING THE WHO QUALITY TOOLKIT SUPPLEMENTAL OVERVIEW | Bifalgorithm | Bifalgorithm