Chapter

8.8. Managing Grievances and Conflicts*

From IntroductionToBusiness OP 8D04gAa

Concepts

1. How does the grievance procedure address disputes between management and labor?

   "In a unionized work environment, employees follow a step-by-step process for handling grievances or disputes between management and labor. A grievance is a formal complaint by an employee or the unio

2. How does arbitration resolve an unresolved labor grievance?

   "If the problem isn’t solved, the grievance is put in writing. The employee, one or more union officials, the supervisor, and perhaps the plant manager then discuss the grievance. If the matter still

3. What tactics can unions and employers use to pressure a contract settlement?

   "Virtually all labor agreements specify peaceful resolution of conflicts, usually through arbitration. However, when a contract expires and a new agreement has not been reached, the union is free to s