Concept
How does distribution differ for services?
IntroductionToBusiness OP 8D04gAa / 12.4. Using Supply Chain Management to Increase Efficiency and Customer Satisfaction*
"Because supply-chain managers play such a major role in both cost control and customer satisfaction, they are more valuable than ever. For products that are services, the distribution channel is based primarily on location of the services, such as where the company has its headquarters; the layout of the area in which the service is provided (for example, the interior of a dry cleaners’ store); alternative locations for the presentation of services, such as an architect visiting a client’s site location; and elements of atmosphere, such as dark wooden bookcases for bound legal"
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